We take your privacy very seriously.

Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to personal data and how to contact us in the event of a complaint.

When we use your personal data we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including the United Kingdom) and we are responsible as 'controller' of that personal data for the purpose of the GDPR. Our use of your personal data is subject to your instructions, the GDPR, other relevant UK and EU legislation and our professional duty of confidentiality.

Key Terms.

It would be helpful to start by explaining some key terms used in this policy.

We, Us, Our
The ghost Investigation team, GITUK
Our Data protection officer
Spencer Shackleton
Personal Data
Any information relating to an identified or unidentified individual or family member
Special category personal data

Personal data revealing racial, ethnic origin, political opinions, religious beliefs, philosophical beliefs.

Genetic and Biometric Data

1. About This Policy

1.1 This policy explains when and why we collect personal information about our clients, how we use it and how we keep it secure and your rights in relation to it.

1.2 We may collect, use and store your personal data, as described in this Data Privacy Policy and as described when we collect data from you.

1.3 We reserve the right to amend this Data Privacy Policy from time to time without prior notice. You are advised to check our website  (amendments will not be made retrospectively).

1.4 We will always comply with the General Data Protection Regulation (GDPR) when dealing with your personal data. Further details on the GDPR can be found at the website for the Information Commissioner ( ). For the purposes of the GDPR, we will be the “controller” of all personal data we hold about you.

2. Who Are We

2.1 We are the “GHOST INVESTIGATION TEAM”. We can be contacted via email at or by post to The Ghost Investigation Team, Severn Road, Blackpool Lancashire FY4 1EE.

3. How Do We Collect Information From You?

3.1 The information we obtain from you is that which you have provided on the application form when you inquire about our service. Beyond that, we hold information on the date and the time of the investigation to take place and any meetings or events that you may have signed up for.

3.2 Any other information/notes that we take from you by telephone, emails or from face to face meetings.

3.3 We video on to digital and DV tape formats, Audio in digital processors, and still photography, all taken on location for which you will be required to sign release forms that enable us to use these images and audio for public broadcast.

4. What Type Of Information Is Collected From You?

Type of information
Mandatory or optional
The legal basis of processing
Name, address, email. Type of dwelling.
MandatoryManaging the booking, and logistics
Performing the team’s contract with the client. For the purposes of our legitimate business of operating the investigation team.
Telephone and mobile numbers.
Mandatory (If we are to conduct an investigation)
An alternative contact method for clients
For the purposes of our legitimate business of operating the investigation team.
Purpose of your paranormal enquiry, interest of a paranormal investigation.
Optional, but not disclosing will make you To make us aware of the activity you are experiencing, so we can utilise our expertise amongst the team to enable us to deal with your enquiry. This is in the interest of both the client and the team
For the purposes of our legitimate business of operating the investigation team.

5. How Is Your Information Used?

5.1 We will never sell your personal data. We will not share your personal data with any third parties except where we are required to do so by law or as set out in the table above or in paragraph 5.2 below.

5.2 We may pass your personal data to third parties who are service providers to us for the purposes of providing services to you on our behalf (e.g. providing your details to them so they can help you with your enquiry). We do this for the purpose of our legitimate interests in operating an investigation team, and for performing our contract with you. However, we disclose only the personal data that is necessary for the third party to deliver the service. It is possible that third parties may themselves engage others (sub-processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their subprocessor(s) that ensure your information is kept secure and not used for their own purposes

5.3 To send you information and updates about the Ghost Investigation Team.

6. How We Protect Your Personal Data

6.1 We will not transfer your personal data outside the EU without your consent.

6.2 We have implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction.

6.3 Please note however that where you are transmitting information to us over the internet this can never be guaranteed to be 100% secure.

6.4 For any payments which we take from you online we will use a recognised online secure payment system.

6.5 We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk.

7. How Long Do We Keep Your Information?

7.1 We will hold your personal data on our systems for as long as you’re enquiry carries on and for as long afterwards as it is in the GITUK’s legitimate interest to do so or for as long as is necessary to comply with our legal obligations. We will review your personal data every year to establish whether we are still entitled to process it. If we decide that we are not entitled to do so, we will stop processing your personal data except that we will retain your personal data in an archived form in order to be able to comply with future legal obligations e.g. the establishment, exercise or defence of legal claims.

8. Links To Other Websites

8.1 Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website.

8.2 In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

9. Your Rights

9.1 You have rights under the GDPR:

a) to access your personal data

b) to be provided with information about how your personal data is processed

c) to have your personal data corrected

d) to have your personal data erased in certain circumstances

e) to object to or restrict how your personal data is processed

f) to have your personal data transferred to yourself or to another party in certain circumstances.

9.2 Terms and conditions to us agreeing to offer you an investigation is subject to you agreeing to and signing various release forms, when you have signed our release forms for an investigation, we own the copyright to all film, audio, of your image, property, auditory of that we capture in perpetuity, and we have the right to display, broadcast as we see fit, we will however always protect your personal details of Home/work/property address, and your contact information, email, telephone, of which will never be disclosed or broadcast.

9.3 You have the right to take any complaints about how we process your personal data to the Information Commissioner:

0303 123 1113

Information Commissioner's Office

Wycliffe House Water Lane





10. How You Can Access And Update Your Information

10.1 The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at: , or write to us at The Ghost Investigation Team HQ, Severn Road, Blackpool, Lancashire. FY4 1EE

10.2 You have the right to ask for a copy of the information that The Ghost Investigation Team holds about you.

10.3 For more details, please address any questions, comments and requests regarding our data processing practices to our Webmaster,


Revised: 18th August 2018 Version 1.0